{"id":147,"date":"2020-01-27T16:43:29","date_gmt":"2020-01-27T15:43:29","guid":{"rendered":"https:\/\/www.e3dc.com\/en\/?page_id=147"},"modified":"2022-06-22T13:02:54","modified_gmt":"2022-06-22T11:02:54","slug":"warranty-service","status":"publish","type":"page","link":"https:\/\/www.e3dc.com\/proxy\/en\/warranty-service\/","title":{"rendered":"Warranty and Service"},"content":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; full_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; css_animation=&#8221;none&#8221; tablet_bg_img=&#8221;417&#8243; tab_pos_1=&#8221;left&#8221; mobile_bg_img=&#8221;418&#8243; css=&#8221;.vc_custom_1621941725409{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;hero_section scroll_section section_alignment prod_parallax anizoom&#8221; section_title=&#8221;Intro&#8221;][vc_row el_class=&#8221;innerhero&#8221; css=&#8221;.vc_custom_1582645732220{background-image: url(https:\/\/www.e3dc.com\/en\/wp-content\/uploads\/sites\/3\/2020\/02\/bg-quality.jpg?id=711) !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1621941776680{padding-top: 72px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_wp_custommenu nav_menu=&#8221;6&#8243; title=&#8221;Components &amp; functions&#8221; el_class=&#8221;meta_menu white&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;hero_title size_x3 delay_supershort fadeInUpp normalshadow&#8221;]<\/p>\n<h1 class=\"heading\" style=\"text-align: left;\">Reliable System Technology, <strong>Guaranteed<\/strong><\/h1>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;hero_subtitle subtitle_light delay fadeInUpp hardshadow&#8221;]E3\/DC customers should be able to fully rely on the product of their choice. E3\/DC is committed to this &#8211; far beyond all legal obligations. We provide the most comprehensive warranty possible for a solar storage system.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;align_bottom icon_teaser_row delay_longer&#8221; css=&#8221;.vc_custom_1574243573808{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column css_animation=&#8221;none&#8221; el_class=&#8221;centered&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; full_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221; tablet_bg_img=&#8221;419&#8243; mobile_bg_img=&#8221;420&#8243; css=&#8221;.vc_custom_1596189581402{background-image: url(https:\/\/www.e3dc.com\/proxy\/wp-content\/uploads\/2020\/01\/sicherheit.jpg?id=2007) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;scroll_section bigimage&#8221; section_title=&#8221;Warranty&#8221;][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;top&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1584710123624{padding-top: 40px !important;padding-bottom: 20px !important;background-color: #ffffff !important;}&#8221; el_class=&#8221;btm_content&#8221;][vc_column css_animation=&#8221;fadeInUp&#8221; width=&#8221;1\/3&#8243;][vc_custom_heading text=&#8221;10-year system warranty&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; el_class=&#8221;subtitle&#8221;][vc_custom_heading text=&#8221;Full warranty on all components&#8221;][\/vc_column][vc_column css_animation=&#8221;none&#8221; width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1578670828008{padding-left: 75px !important;}&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;fadeInUpp delay&#8221;]Our 10-year system warranty applies to the batteries and all further components, including the solar inverter. The performance and product warranty ensures the full functionality of the All In One storage system over the entire period. And another thing that you will not find anywhere else: our high-quality battery modules are not subject to any cycle limits during the entire 10-year warranty period. In practical terms, this means that customers of E3\/DC receive self-sufficiency with their home power station, at a fixed price. We will ensure a largely independent supply of electricity, heat and mobility for 10 years, without any additional costs, using our own maintenance specialists.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; full_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221; tablet_bg_img=&#8221;421&#8243; tab_pos_1=&#8221;top&#8221; mobile_bg_img=&#8221;422&#8243; css=&#8221;.vc_custom_1582101195836{background-image: url(https:\/\/www.e3dc.com\/proxy\/wp-content\/uploads\/2020\/01\/fernwartungstechnik.jpg?id=2047) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;scroll_section light_section&#8221; section_title=&#8221;Technology&#8221;][vc_row full_width=&#8221;stretch_row_content&#8221; full_height=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221; css_animation=&#8221;none&#8221;][vc_column css_animation=&#8221;none&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1574240991633{padding-top: 75px !important;padding-right: 75px !important;padding-bottom: 75px !important;padding-left: 75px !important;background-color: #ffffff !important;}&#8221; el_class=&#8221;section_side&#8221;][vc_custom_heading text=&#8221;Always up to date&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;subtitle&#8221;][vc_custom_heading text=&#8221;Best-in-class remote maintenance technology&#8221; css_animation=&#8221;fadeInUp&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;fadeInUpp delay&#8221;]We are able to offer our customers this high level of reliability, in addition to a very high level of product maturity and excellent quality, thanks to our best-in-class remote maintenance technology. As a result, in more than 80% of cases, our specialists can eliminate a fault without the need for on-site service, often via a phone call with the technical support. Also, the systems always remain at the cutting edge of new developments: the service provided by E3\/DC includes free updates of functions, software and options \u2013 which are also available over a period of 10 years. Any defects in the hardware are repaired or components replaced free of charge, within the scope of the warranty.[\/vc_column_text]\n    <div class='e3_icon_wrap icon_cta '>\n      <a href='tel:+495417602680'>\n        <div class='e3_icon bg_round icon_left' style='background-color: #ffffff;'>\n          <svg class='icon' style='fill: #66c430;'><use xlink:href='#tel-icon'><\/use><\/svg>\n        <\/div>\n        <span class=\"icon_descr\" ><span class=\"icon_title\" style=\"color:#66c430\">+49 (0) 541 760 268 0<\/span><span class=\"icon_subtxt\" style=\"color:#c0c0d1\">Mon-Thu 8:00 am - 05:00 pm and Fri 8:00 am - 03:00 pm<\/span><\/span>\n      <\/a>\n    <\/div>[\/vc_column][vc_column css_animation=&#8221;fadeInUp&#8221; width=&#8221;2\/3&#8243; el_class=&#8221;centered&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; full_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221; tablet_bg_img=&#8221;424&#8243; tab_pos_1=&#8221;bottom&#8221; mobile_bg_img=&#8221;425&#8243; css=&#8221;.vc_custom_1582101214097{background-image: url(https:\/\/www.e3dc.com\/proxy\/wp-content\/uploads\/2020\/01\/zertifizierte-fachpartner.jpg?id=2048) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;scroll_section light_section&#8221; section_title=&#8221;Partner&#8221;][vc_row full_width=&#8221;stretch_row_content&#8221; full_height=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;bottom&#8221; css_animation=&#8221;none&#8221;][vc_column css_animation=&#8221;fadeInUp&#8221; width=&#8221;2\/3&#8243; el_class=&#8221;centered&#8221;][\/vc_column][vc_column css_animation=&#8221;none&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1574240991633{padding-top: 75px !important;padding-right: 75px !important;padding-bottom: 75px !important;padding-left: 75px !important;background-color: #ffffff !important;}&#8221; el_class=&#8221;section_side&#8221;][vc_custom_heading text=&#8221;Warranty declaration after installation&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;subtitle&#8221;][vc_custom_heading text=&#8221;Only with certified technical partners&#8221; css_animation=&#8221;fadeInUp&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221; el_class=&#8221;fadeInUpp delay&#8221;]The highest level of reliability requires a great deal of attention: for E3\/DC, storage systems must be installed by a certified partner company and connected to the internet for optimum remote maintenance. A permanent internet connection is not required, but it is advisable for optimum operation. Upon receipt of the declaration of initial operation, with photographic documentation by the installation partner, and the establishment of internet access, E3\/DC can issue the warranty declaration, whereby they become responsible for the full functionality of the storage system over the entire warranty period. In short: Good service and a full-system warranty are a matter of faith \u2013 you can rely on E3\/DC and our certified installation partners![\/vc_column_text]\n    <div class='e3_icon_wrap icon_cta '>\n      <a href='tel:+495417602680'>\n        <div class='e3_icon bg_round icon_left' style='background-color: #ffffff;'>\n          <svg class='icon' style='fill: #66c430;'><use xlink:href='#tel-icon'><\/use><\/svg>\n        <\/div>\n        <span class=\"icon_descr\" ><span class=\"icon_title\" style=\"color:#66c430\">+49 (0) 541 760 268 0<\/span><span class=\"icon_subtxt\" style=\"color:#c0c0d1\">Mon-Thu 8:00 am - 05:00 pm and Fri 8:00 am - 03:00 pm<\/span><\/span>\n      <\/a>\n    <\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1575472826376{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;not_scroll cta_banner img_banner&#8221;][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1575532746482{padding-top: 40px !important;padding-bottom: 40px !important;background: #f7f7f7 url(https:\/\/www.e3dc.com\/proxy\/wp-content\/uploads\/2019\/12\/img-banner-s10-tiny.png?id=671) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221; el_class=&#8221;align_bottom&#8221;][vc_column css_animation=&#8221;fadeInUp&#8221; width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;Contact us at E3\/DC&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; el_class=&#8221;subtitle&#8221;][vc_custom_heading text=&#8221;You can reach us at&#8221;]\n    <div class='e3_icon_wrap icon_cta '>\n      <a href='tel:+495417602680'>\n        <div class='e3_icon bg_round icon_left' style='background-color: #ffffff;'>\n          <svg class='icon' style='fill: #66c430;'><use xlink:href='#tel-icon'><\/use><\/svg>\n        <\/div>\n        <span class=\"icon_descr\" ><span class=\"icon_title\" style=\"color:#66c430\">+49 (0) 541 760 268 0<\/span><span class=\"icon_subtxt\" style=\"color:#c0c0d1\">Mon-Thu 8:00 am - 05:00 pm and Fri 8:00 am - 03:00 pm<\/span><\/span>\n      <\/a>\n    <\/div>[vc_btn title=&#8221;Contact us&#8221; css_animation=&#8221;fadeInUp&#8221; link=&#8221;url:%23anfrage|||&#8221; el_class=&#8221;modal_toggle delay_longer&#8221; css=&#8221;.vc_custom_1580139807312{margin-top: 25px !important;}&#8221;][\/vc_column][vc_column css_animation=&#8221;fadeInUp&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1575532734301{padding-left: 75px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221; el_class=&#8221;delay&#8221;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; full_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; css_animation=&#8221;none&#8221; tablet_bg_img=&#8221;417&#8243; tab_pos_1=&#8221;left&#8221; mobile_bg_img=&#8221;418&#8243; css=&#8221;.vc_custom_1621941725409{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-147","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.13 - 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